recently purchased a QLed Samsung TV 2019 model, we have 80mbps internet with speed tests showing that’s what we are receiving, but we are having consistent issues with streaming different apps on the TV. YouTube, Netflix, Amazon, all are having trouble consistently streaming. We’ve lowered the Netflix setting and still getting the same issue. When the stall in streaming happens it renders the app completely useless and we are forced to exit or restart the tv to correct it. It’s not just happening during busy times either.
All our other devices work fine and we didn’t have problems streaming to our previous tv in the same spot.
Has as anyone else had similar trouble with their Samsung TV?
I am considering what other variables could be causing the problem, but I’m suspicious that it could just be something wrong with the tv.
one more thing, we have google WiFi.
any ideas are welcome. Thank you
We are sorry to hear about this. Have you tried resetting the network settings on the television?
I also have the same Issue for my Samsung 2018 UHD Smart TV NU6950. I tried resetting my tv and my wifi. All internal apps for streaming is lagging either spinning constently, crappy quality or it would not load the app. I connected my fire stick to the television and it works like a charm. This is definetely the tv's internal issue.
Are you using wi-fi or are you using and ethernet cable?
I have a 2019 RU7100 and recently have seen daily problems with the Wifi. It was working fine up until a few weeks back and now the internal Wifi seems to fade to be unusable for streaming (Netflix, Airplay etc..) Resetting my TP Link Archer 1600 Router seems to fix the problem. Wifi working fine for other devices and it's only the TV that has connectivity issues. This is a painful step that I need to perform at least once per day. I'm still troubleshooting to find a more sustainable solution than bouncing the router every time I want to stream something.
Perhaps Ethernet would be better but I expect the advertised specs to operate without needing regular reset.
Hello, have you tried changing the channel on the router? Especially in apartment situations, you can have a few routers on the same channel and this can create connection and speed issues.
If your TV won't connect to the internet, you should perform a network status test to help you choose which guide you need. Navigate to Settings > General > Network > Network Status and run the test. Pay close attention to any error messages, and whether there is an X between the TV and the router or between the router and the globe.
Check the network status test for an error message.
Power cycle your network equipment.
Reset the TV.
Make sure your Wi-Fi network is compatible with the TV
Network requirements vary between TVs and are listed in the user manual. As an example, 2018 models NU6***, NU71**, NU72**, and NU73** only support 2.4Ghz networks. They will not even see a 5Ghz network.
If the network is not compatible with the TV, the TV will be unable to see or connect to it.
In most cases, the default settings for home networks are fine. However, if the network settings have been adjusted, confirm that they meet the requirements of the TV.
Disconnect some of your other things that are connected to Wi-Fi:
Try connecting to a different network.
If the issue continues, we recommend contacting your ISP or the manufacturer of your router for further assistance. If they help you determine the TV as the source of the issue, service may be required.
Here are some service options:
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO