Original topic:

Apps

(Topic created: 06-24-2020 09:39 AM)
userCNX07L2c7F
Constellation
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Qled and Frame

I have a Samsung QLED 50 inch 2020 model QN50Q60TA , I am trying to download Hulu and HBO Max and they not appear in the Apps to download, I know that HBO Max recently came out but Hulu does not appear either. What can be the issue of this? 

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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Qled and Frame

Check for software updates.

  • On your TV, navigate to Settings > Support > Software Update, and then select Update Now.
  • If an update is available, it will automatically install and the TV will reboot.

 

If the software is updated try the following:

 

From the TV's Home screen, navigate to and select APPS, and then select the Search icon in the top-right corner. Next, enter the app you want to download and select it. You will see detailed information about the app. From here, select Install.

 

Access to new apps will be occasionally added to your smart TV through software updates.

 

Note: Only apps available in the App Store can be installed on the smart TV.

 

 

You can also try a reset. 

 

Reset Smart Hub on your TV

  • Gather the login information for all of your apps.
  • When you reset Smart Hub, you will sign you out of your Samsung Account and all of your apps, not just the one you're having trouble with. Make sure you have the current login information for all of your accounts before you proceed. If you need this information, visit the app developer's website. If you need your Samsung account information, visit Samsung Account Support.
  • Reset Smart Hub.
    • Navigate to Settings > Support > Self Diagnosis > Reset Smart Hub.
    • Enter your TV's PIN.
    • The default PIN is 0000. If you have ever changed the PIN on your TV, enter your PIN to start the reset.
  • After the initial setup process, try the app again.
    • Note: You may need to download the app again after the reset.
    • If you are still having an issue with the app after completing the Smart Hub reset, reach out to the app developer to see if they are aware of the issue. Many times a fix is likely to be available soon or it could be a compatibility issue.

 

 

 

More information about Apps on your TV see link below: 

 

https://www.samsung.com/us/support/answer/ANS00062169/

 

https://www.samsung.com/us/support/troubleshooting/TSG01003027/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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1 Reply
Solution
SamsungStephanie
Samsung Moderator
Samsung Moderator
Options
Qled and Frame

Check for software updates.

  • On your TV, navigate to Settings > Support > Software Update, and then select Update Now.
  • If an update is available, it will automatically install and the TV will reboot.

 

If the software is updated try the following:

 

From the TV's Home screen, navigate to and select APPS, and then select the Search icon in the top-right corner. Next, enter the app you want to download and select it. You will see detailed information about the app. From here, select Install.

 

Access to new apps will be occasionally added to your smart TV through software updates.

 

Note: Only apps available in the App Store can be installed on the smart TV.

 

 

You can also try a reset. 

 

Reset Smart Hub on your TV

  • Gather the login information for all of your apps.
  • When you reset Smart Hub, you will sign you out of your Samsung Account and all of your apps, not just the one you're having trouble with. Make sure you have the current login information for all of your accounts before you proceed. If you need this information, visit the app developer's website. If you need your Samsung account information, visit Samsung Account Support.
  • Reset Smart Hub.
    • Navigate to Settings > Support > Self Diagnosis > Reset Smart Hub.
    • Enter your TV's PIN.
    • The default PIN is 0000. If you have ever changed the PIN on your TV, enter your PIN to start the reset.
  • After the initial setup process, try the app again.
    • Note: You may need to download the app again after the reset.
    • If you are still having an issue with the app after completing the Smart Hub reset, reach out to the app developer to see if they are aware of the issue. Many times a fix is likely to be available soon or it could be a compatibility issue.

 

 

 

More information about Apps on your TV see link below: 

 

https://www.samsung.com/us/support/answer/ANS00062169/

 

https://www.samsung.com/us/support/troubleshooting/TSG01003027/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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