Original topic:

August 2021: what happened to the promised eARC update for 2019 QLED TVs

(Topic created: 10-01-2020 07:43 PM)
useroGFu5bPdb7
Cosmic Ray
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Qled and Frame

A 2021 update (1385) came out on July 28th, 20201. No eARC again. Countless updates past the promised July 2020 update without eARC and over a year with no updates on a timeline or status.

 

Why are you such a terrible company?

 

In Feb 2020: Craig Cunningham, Head of Product Marketing, said  "nothings changed in regards to that [earc on q90r], we will be updating and supporting [earc] as we originally said".    https://youtu.be/NMI7nqS61nI?t=433 

 

In May 2020: Craig Cunningham, Head of Product Marketing for Samsung, said regarding the Q85R and Q90R that the TVs with the OneConnect box will be getting an update for eARC and that "it has been confirmed" for the "Q90R ... the models that support the one connect box". "It's going to be happening soon"   https://youtu.be/O_fiUJlcoO8?t=4884 

 

In June 2020: Bruce H., the community manager in the Samsung EU Forum said: "All devices using the MuzeM (T-MSMDEUC) platform will receive the [eARC] update in mid-July. The update has been delayed due to the COVID-19 virus." https://eu.community.samsung.com/t5/audio-video/earc-update-voor-q90r-qled-tv/td-p/1780368/highlight...

 
The Mid-July update (1361.0) came out on July 14th as expected, but eARC support was not included as promised.
An October update (1371.0) came out on October 15th. eARC was not included again. This is now two updates that have not included eARC past the promised July update.
 
A 2021 update (1385) came out on July 28th, 20201. No eARC again. Countless updates past the promised July 2020 update without eARC and over a year with no updates.

 

I did a quick non-exhaustive search and there have been 116,629 views on forum threads asking for eARC support for the 2019 QLED TVs. Please let us know what is going on with this update. If it was delayed due to COVID (as you've been willing to non-publicly say to journalists), then just come out an tell your customers. For those of us that own the 65" 2019 Q90R QLED and 2019 HW-Q90R Soundbar, we've given your company at least $5,000 each. You at least owe us an update.

57 Replies
userV9aD8RnwxP
Astronaut
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Qled and Frame

Push - waiting for this and believed samsungs promisse

user5oZbOb9gbH
Cosmic Ray
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I got to be honest, i have been waiting for this post! Thanks let's make this happen

usercI8PpgU5rR
Constellation
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Also wondering what the holdup is for Earc? I'm on the Q70R. It's a really snake move if Samsung intentionally doesn't give us the update, just makes me lose trust in them. 

user8WKevcC2rA
Asteroid
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Qled and Frame

Time to make some social noise, samsung is trying to bury the topic 

 

https://twitter.com/Fifise77/status/1311181566740135936?s=20

Add your voice 

imintricate
Asteroid
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Qled and Frame

I've read in other threads recently that US support had told them that eARC is not coming for the q90R line. If this is true, I won't be buying from Samsung ever again. 

user5oZbOb9gbH
Cosmic Ray
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Qled and Frame

Do you mind sharing the link?

userBewGJUl1CF
Cosmic Ray
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Qled and Frame

When I bought the TV in January, the Samsung sales reps in Bestbuy said it was coming. Now if you go there, they flat out say no and will refer you to 2020 models. At this point, abandon all hope and never forget.

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userMjOdhrWTXx
Asteroid
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Qled and Frame

And these days if you follow the 2020 owners threads, I suspect they'll be referring you to the 2021/22 models.

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userbsQDEsGS1U
Constellation
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ADD ME TO THAT LIST OF NEVER BUYING SAMSUNG PRODUCTS EVER AGAIN. THEY ARE NOTHING BUT AS BUNCH OF GREEDY LIARS. Last Month i needed to replace my Refrigerator and I opted for LG . soon I will be replacing my washer and dryer with LG as well and when the time comes to replace the Junk TV Samsung QW900R 75" it will be LG As well.. 

NO MORE SAMSUNG

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