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Original topic:

Bixby voice control turns on by its self

(Topic created on: 6/4/19 12:01 PM)
jones391
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We have had our new Q60 TV, 6 weeks and love it, the only issue is the Bixby voice control
seems to magically turns on even when no one is talking or near the remote, then it will repeat the audio on the TV. The Red light above the Bixby button on the Remote turns on itself on even when the TV is turned off. Any suggestions?

 

I have unplugged the TV and pulled the batteries from the remote over night and it still turns its self on with no one touching the controls.

 

I believe that the remote is defective and want a new remote any suggestions would be appreciated before I return the TV to Costco for a refund and exchange.

 

-Model Code: QN55Q6DRAFXZA

-Serial Number: <HIdden>

- TVkey Device ID:00000002078833b3

1 Solution


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SamsungJoJo
Samsung Moderator
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Since Bixby is automatically activating with only the batteries in the remote, We can offer you an accessory exchange on the remote to see if that fixes the issue. Or you can go with the options Costco is offering for you. Let us know how you would like to proceed.

 

 

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SamsungJoJo
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Does Bixby automatically turn on without any batteries in the remote?

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jones391
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No, only with batteries.

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Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
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Since Bixby is automatically activating with only the batteries in the remote, We can offer you an accessory exchange on the remote to see if that fixes the issue. Or you can go with the options Costco is offering for you. Let us know how you would like to proceed.

 

 

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jones391
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Please give directions on how to get the replacement

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jones391
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Need a replacement of the remote control thru Samsung first

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SamsungJoJo
Samsung Moderator
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I definitely can assist you with that. We just need some additional information from you in a private message here.

 

 

Full Name:

Full Address:

Best Contact Number:

Email Address:

 

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userLspNpwNhmo
Constellation
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I'm having this same issue, I really don't want to return the TV but every time I'm watching a movie or a show Bixby interrupts and I have to rewind what I'm watching at least 3 times in 1 sitting. What are my options? I purchased the TV off the Samsung website 1 month ago.

 

QLED 60R

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userTaote7Zr5o
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You don't need to take the batteries out of the remote! Go into the Settings, General, and then to the right go to Bixby Voice Settings, go down to Voice wake-up and go over to the right and turn it OFF. Problem solved!

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userw2UabhDNqu
Constellation
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I have sam issue with Bixby.Purchased 65 Q80R two weeks ago.

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