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Cosmic Ray

MY bixby stop responding to commands when asking tv to open settings etc.... it tries to search for it instead,  this happened after the 1294 update, I used to tl bixby to turn on game mode, open settings etc.... doesn't work anymore.

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Re: Bixby

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Bixby works now! It looks to be resolved from server side.

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Samsung Moderator
Samsung Moderator

Re: Bixby

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So that I may look into this can I have your full model number? Also, have you tried a factory reset on the TV? 


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Cosmic Ray

Re: Bixby

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I've tried everything, model is 75q8fn 2018 qled

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Samsung Moderator
Samsung Moderator

Re: Bixby

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Have you tried changing out the batteries on the remote? Just to confirm when it searches does it look up the words that you said? 


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Constellation

Re: Bixby

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I have the same issue after updating firmware to 1294. I have performed a factory reset on the TV and that does not resolve my BIxby issue.  The only thing I am able to do is ask Bixby about weather. Any other commands (i.e.: show source list) results in asking if I want to search the tv or web.

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Cosmic Ray

Re: Bixby

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Seriously?  This product have issues and I wish I could get a refund for this tv

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Re: Bixby

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It just looks to be a temporary server issue. Hope it gets resolved soon.

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Re: Bixby

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Bixby works now! It looks to be resolved from server side.

View solution in original post

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Cosmic Ray

Re: Bixby

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Thanks. I noticed it yesterday, now I wait patiently hoping for a fix to the local dimming on game mode 

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