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Blue Drips with two tone notification interrupting shows

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Watch both Hulu show & a cable TV show, two weeks after buying Samsung Q80T 65", getting a 2 Tone notification with blue drips appearing in center of screen and then flashing a blue line circling the edge of the screen counter-clockwise.  This happens randomly through out the shows.  I have called customer service who had me test picture, (no problem detected), reset the picture settings, turned off notifications, confirmed accessibility features were turned off, and still it happened again.  Reached back to customer support & told I could do a tv reset but then I have to set up all apps all over again.  Surely, there must be a fix that isn't reset & start over (and hope it fixes the problem).  This has to be a Samsung software problem as it impacts both cable & streaming apps.  Can anyone help?

Thanks.

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Re: Blue Drips with two tone notification interrupting shows

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So I did figure out the blue line circling the tv and ending in blue splash/drips is the Samsung Smart View notification that appears when you tap an Android phone on the upper right corner over the TV to share your Phone screen on TV (PIP).

However, still do not know why it was randomly activating the notification with phone just sitting in the same room.  I have "turned off" the Smart View feature in my phone as a temporary solution but still don't know what the real issue is.  So far after 2 days, no random interruptions.

 

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Samsung Moderator
Samsung Moderator

Re: Blue Drips with two tone notification interrupting shows

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How often are you seeing this on the television?  Is it coming in intervals or at random times?  


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Samsung Moderator
Samsung Moderator

Re: Blue Drips with two tone notification interrupting shows

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Also,  would you happen to have any set top boxes or anything connected to the television?  


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Re: Blue Drips with two tone notification interrupting shows

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We have a Spectrum cable box attached via hdmi.

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Re: Blue Drips with two tone notification interrupting shows

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As well as an Apple TV  & Samsung Blu-ray (both not powered on when it happened) and an Nintendo Switch (out of the dock).

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Re: Blue Drips with two tone notification interrupting shows

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It seems to be completely random.  It might happen 3 times 20 seconds apart then go for more than an hour before it pops back up.

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Re: Blue Drips with two tone notification interrupting shows

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Follow-up... disconnected all sources except internet (hard wired) and it still occurred after hard reboot/restore from samsung cloud on both Hulu app & later on Spectrum cable when reattached.

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Samsung Moderator
Samsung Moderator

Re: Blue Drips with two tone notification interrupting shows

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Interesting.  Could you send me a private message with the full model of your television? http://bit.ly/2ihPL97


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Re: Blue Drips with two tone notification interrupting shows

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So I did figure out the blue line circling the tv and ending in blue splash/drips is the Samsung Smart View notification that appears when you tap an Android phone on the upper right corner over the TV to share your Phone screen on TV (PIP).

However, still do not know why it was randomly activating the notification with phone just sitting in the same room.  I have "turned off" the Smart View feature in my phone as a temporary solution but still don't know what the real issue is.  So far after 2 days, no random interruptions.

 

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Constellation

Re: Blue Drips with two tone notification interrupting shows

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Any updates on a fix to this? I'm having the same issue. 

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