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Astronaut

Brand new TV now Amazon Prime has ceased to function

I’ve tried deregistering and re-registering twice. No effect. This has been working for a week and suddenly stopped. I have also checked for a firmware update - all ok. Please tell me how to fix this. I’m not impressed! The other fixes suggested on the forum are to reset the tv every time I want to watch something. I’m not going there. Between that and the stream freezing from the laptop (which I hope I have found a fix for on the forum), you are in danger of getting the thing back! 

 

Please can I have a response from tech at Samsung.

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: Brand new TV now Amazon Prime has ceased to function

Have you also tried reaching out to amazon to verify if the app is up to date? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Astronaut

Re: Brand new TV now Amazon Prime has ceased to function

Unplug TV for a minute. Plug in and then hold power button down for 20 seconds. 

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