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user37u1lW9Zgz
Astronaut

Brightness changes with subtitles

I have subtitles enabled on Netflix. 

 

The screen becomes noticeably brighter whenever subtitles are present on screen. When subtitles disappear, the screen brightness gets darker. 

 

This is very distracting while watching anything with dialogue and subtitles are on.

 

I have tried several different settings including changing the input from "Home Theater" to "PC," turned off all Eco Solution settings, tried all Local Dimming Settings (OFF is not an option).

 

I have already contacted customer service. They claimed this was the first issue like this they have ever heard of, which I find difficult to believe.

305 REPLIES 305
userIos5ScGXn7
Constellation

Re: Brightness changes with subtitles

I have the same problem with a brand new Q7F 65in.  Still within my return period and I'm considering it.  I cant believe you cant turn this off..  such a disappointment.

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Brunno-PT
Astronaut

Re: Brightness changes with subtitles

Any update or fix for this? I just bought a 55Q6FN two days ago and have to turn off the subtitles on Netflix because it's terrible.


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userUNfnnKCii5
Asteroid

Re: Brightness changes with subtitles

Lots of people have been complaining about this all over the Internet. It really is terrible on my 65Q7FN with latest firmware. It's probably caused by the local dimming, but I can't be sure as it's not possible to disable that without accessing the service menu (and it appears you can't do that with the smart remote that comes with the tv).

 

We should start a petition to change that, though I doubt it would change anything. At leaset TV reviewers should mention the problem on their glowing reviews. Currently the tv is simply unfit for anyone who uses subtitles.

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userI6OL6KL0Ju
Constellation

Re: Brightness changes with subtitles

I have the same issue, it's terrible. Do you know if Q9FN has the same problem?
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userJHRNiUEfei
Constellation

Re: Brightness changes with subtitles


@userI6OL6KL0Ju wrote:
I have the same issue, it's terrible. Do you know if Q9FN has the same problem?

Hey. Yes, I have a q9fn and I got the same problem with brightness and subtitles watching hdr content. Any solutions?

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Samsung Moderator
Samsung Moderator

Re: Brightness changes with subtitles

Is this subtitles through apps in the Smart Hub or through your cable box or player?

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userJHRNiUEfei
Constellation

Re: Brightness changes with subtitles

Hey. Thanks for the reply. It happens to me with any content through cable, YouTube, Netflix via app, or just with a movie played by internal media player or plex
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Highlighted
Samsung Moderator
Samsung Moderator

Re: Brightness changes with subtitles

What is the current software version you are running on the television? 

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userJHRNiUEfei
Constellation

Re: Brightness changes with subtitles

Last one: 1153
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