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userZIMu10NYY8
Astronaut

Re: Brightness changes with subtitles

I also have this problem on my reacently bought 65 " q7fn and it is very annoying. Hope this will be fixed with a firmware update. I did not excpect these kind of problems because this should be a premium television. 

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geanpp
Astronaut

Re: Brightness changes with subtitles

Exact same problem here!!!!!

Q7FN 55 pol.

 

There is no apparent solution!

 

Hey Samsung could you please answer if we all sould return our devices or will be, at very least, a mitigation for this problem? 

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userb38kkyPS6s
Asteroid

Re: Brightness changes with subtitles

Yup same problem here I’m using Apple TV 4K as my main media stream. I was using the one site apps Netflix etc. And still same issue. This is my second tv. Different panel FA02 great panel. Algorithm isn’t good if that’s the case I’m in Canada and we only have firmware 1153.3 there’s a new firmware update 12 something but I can’t get it yet. Tv says I have the updated firmware. Even tried USB download. 

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useraS1jP3UkV7
Constellation

Re: Brightness changes with subtitles

Hello, Put in Netflix configuration the subtitles in semitransparent.  for the moment its the only solution for that problem.

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userj3MttMm3au
Constellation

Re: Brightness changes with subtitles

It works for Netflix only; for 4k movies via 4k player and for the owners of Xbox One / Nintendo Switch games it doesn't work, the color of the subtitles changes from white to grey depending on the image or colors on the screen and it's very annoying. And Samsung remains silent. 

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userKv38IgHwuD
Constellation

Re: Brightness changes with subtitles

Same here Smiley Sad 

 

55" Class Q7F QLED 4K TV

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havi
Constellation

Re: Brightness changes with subtitles

Same problem with our new Q6F 65". Was very bad when watching Daredevil in HDR using the Netflix app.

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userVbRBP2vvLG
Asteroid

Re: Brightness changes with subtitles

And still no word from Samsung !!!

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useraS1jP3UkV7
Constellation

Re: Brightness changes with subtitles

There is a a new firmware (DEC 20,2018  |  ver 1202.3)

https://www.samsung.com/us/support/owners/product/2018-qled-tv-q6fn-series

who has installed it?

 

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userVbRBP2vvLG
Asteroid

Re: Brightness changes with subtitles

is the above firmware only for US models ?

should i try to installed since i'm based in Europe, Greece ?

 

edit: actual it will not update, it checks the usb drive but no update is found.

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