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Original topic:

Cannot change the channel

(Topic created: 07-15-2021 04:23 PM)
JJ50
Astronaut
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Qled and Frame

I have a 50 inch LS03T Frame.  Has now started to act strange, inconsistently.  Will loose sound, then can't change the channel or volume.  Buttons on the remote will not work.  Even tried the phone app and still could not control the TV. The only way to get it to work is to unplug from the power source for at least 30 seconds.  Changed the batteries in the remote, tried to re pair the remote. None of that helped.   How do we fix it?

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SamsungLarry
Community Manager
Community Manager
Options
Qled and Frame

Ensure that the unit is fully updated. Also, you can try a factory reset of the unit. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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Solution
SamsungLarry
Community Manager
Community Manager
Options
Qled and Frame

Ensure that the unit is fully updated. Also, you can try a factory reset of the unit. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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