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userqk9Yb4iCvP
Constellation

Cannot delete individual photos uploaded to Frame TV

I recently bought a 2019 Samsung Frame TV as I am a photographer and wanted Art Mode for showing my photos. After several hours on the phone with Support, and after remoting in Iwas told there is NO WAY to delete individual photos once they are uploaded. The only work-around they could give me was wiping the whole collection. The storage limitation is 4 gig, and with only 6 photos uploaded, they said I was already at 2 gig. PRODUCT ENHANCEMENT REQUEST...please give an option to delete individual photos from My Collection.

 

Photos cannot be deleted in Smart Things, either (sigh).  If anyone has been able to delete individual photos in My Collection, I would appreciate the steps to do so (and I have an iPhone, not a Samsung).

3 REPLIES 3
userOoGlfm2pGQ
Astronaut

Re: Cannot delete individual photos uploaded to Frame TV

This is possible, not ideal to find but..

 

go to the app

go to art mode

click on my collection

Click on arrow to right of the title "photos on the frame"

Then you'll see remove option

 

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userqk9Yb4iCvP
Constellation

Re: Cannot delete individual photos uploaded to Frame TV

Which app?  Smartthings on my iPhone? If I go to Art Mode on SmartThings, there is no choice to click on "My Collection".

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usergGijqPVm89
Astronaut

Re: Cannot delete individual photos uploaded to Frame TV

Actually you can easily remove any of your uploaded photos to the Frame from Smartthings app on iPhone:

- Samsung the Frame

- Art Mode

- Browse

- My collection

- Photos on the Frame

Here you can remove any photo and other options as well. 
Hope this helps. 

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