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Cannot update 65" Q950R 2019 or 55" Q90R 2019

(Topic created: 10-29-2020 01:15 PM)
userXh4XgHoCkN
Cosmic Ray
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Hello,

I have 3 Samsung TVs, one 65" Q950R and two 55" Q90R all 2019 models.

The one 55" Q90R updated successully to firmware 1371 but the other two keep prompting "There are no new updates for you at the moment" and stuck in 1361. I have tried with wifi, wired and usb with no luck, i have even reset them. Note that the two 55" Q90R are the exact same model!

Any ideas?

 

Thanks

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Solution
userXh4XgHoCkN
Cosmic Ray
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Qled and Frame

I managed to install v1371 from USB. I was downloading the wrong package (T-MSMAKUC) after downloading T-MSMDEUC i was able to update

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2 Replies
Adaboy
Supernova
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To me there are no updates for the 55 inch tvs. It could be an small update for the 65 inch models only.
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Solution
userXh4XgHoCkN
Cosmic Ray
Options
Qled and Frame

I managed to install v1371 from USB. I was downloading the wrong package (T-MSMAKUC) after downloading T-MSMDEUC i was able to update

View solution in context

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