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Original topic:

Cannot upload photos to The Frame Art Mode

(Topic created: 01-19-2020 11:32 PM)
userp8Lzf0uXlz
Constellation
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Qled and Frame

I recently bought a The Frame 55. While the SmartThings app works fine to control the TV, I am unable to upload photos in Art Mode. The option is greyed out and I get an error message: "to use this function turn on the frame and make sure it is on the same network" or something to that effect. SmartView doesn't even see my TV.

 

I have try removing the TV from SmartThings and trying again, restarting the TV, changing WiFi networks, nothing works. I understand others have the same problem but I have yet to find a fix that works for me. It would be great if Samsung could provide a solution. Latest model Frame, with up to date firmware and using an iPhone. Thanks.

userlH69sdmQHt
Constellation
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Qled and Frame

Had somebody been able to solve the problrm described above? I have the same issue, I cannot upload pictures to the franme tv.

userMmjEr5wKt7
Astronaut
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Qled and Frame

I have to same issue in the US. How is it that this product is so bad?

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userXndXD1sPcb
Asteroid
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Qled and Frame
Same issue, Samsung does not care.
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dave_trenk
Asteroid
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Qled and Frame

Very similar issue, I get no Art Mode banner in SmartThings and can only control the TV via the app like a remote.

 

model is: QN43LS03RA

 

No Art Mode banner on bottom of screenNo Art Mode banner on bottom of screen

 

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userr0Yv9ajXVY
Astronaut
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Qled and Frame

Me too!

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userXndXD1sPcb
Asteroid
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Qled and Frame

We should all reach out to Samsung via Twitter as the moderators and customer support here is non existent. 

userKmlszDTuUU
Constellation
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Qled and Frame

Piling on here.  Bought a 65" last weekend.  Was able to upload a picture on day one, but now I am having the same issue with the SmartThings app.  I assume no one in this thread has solved the isssue yet.  Samsung, are you working on this or should we give up?

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Solution
SamsungAl
Samsung Moderator
Samsung Moderator
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Qled and Frame

You will need to contact Smart Things, as they would be able to better assist 🙂

520-441-3272


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userVWhq7WWkSD
Constellation
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Qled and Frame

Same issue here, got 3 pictures uploaded this morning and now can't add any either through the smartthings app or by attaching a USB drive, but I can delte what I added. Model QN65LS03RAFXZA. Just got the TV a few days ago.

 

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usergl4j4XJhxC
Astronaut
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Qled and Frame

What kind of lazy answer is that!? THIS IS ABOUT A KEY FEATURE OF THE FRAME TV!!! The only way you provide to upload pictures is through the App - so stop deflecting the issue AND START TO PROVIDE A SOLUTION!!!!