I recently bought a The Frame 55. While the SmartThings app works fine to control the TV, I am unable to upload photos in Art Mode. The option is greyed out and I get an error message: "to use this function turn on the frame and make sure it is on the same network" or something to that effect. SmartView doesn't even see my TV.
I have try removing the TV from SmartThings and trying again, restarting the TV, changing WiFi networks, nothing works. I understand others have the same problem but I have yet to find a fix that works for me. It would be great if Samsung could provide a solution. Latest model Frame, with up to date firmware and using an iPhone. Thanks.
For better assistance, can you provide the model number and the firmware version the TV is running?
The television model you provided is international. Specifications and features vary from region to region. This media is for US models support and service. For further assistance, please reach out to the Samsung office in your region. Here is a link to find their support page and contact information: http://www.samsung.com/visitcountry
Same issue.. everything worked fine at first then after a couple of weeks no access. I have tried evertingthing including factory reset and completely deleting all apps and settings with no help. There is also an issue with a network cable unplugged diol of box which is clearly a firmware issue...