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Constellation

Closed Captioning

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We are unable to get the closed captioning to work on Samsung QLED QN55Q6DTAF.  We are Spectrum Cable customers and have contacted both Spectrum and Samsung.  Spectrum said is was a Samsung issue and Samsung said they did not have any resolution to my problem.  Can anyone help me? Thank you!

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Closed Captioning

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Just to confirm are you trying to get cc on apps on the TV or when using charter? The information below will show how to turn on the closed captions for the TV:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Closed Captioning

JUMP TO SOLUTION

Just to confirm are you trying to get cc on apps on the TV or when using charter? The information below will show how to turn on the closed captions for the TV:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Constellation

Re: Closed Captioning

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Thanks for your response, I found a person in tech support with Spectrum cable that was able to correct the problem.  

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