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Asteroid

Connecting windows laptop to TV wireless; only mouse is visible in TV

Dears, 

I am trying to connect my laptop "Samsung galaxy flex" to my Q90r TV through the "connect" function in windows 10. when it gets connected, I can only see the mouse in black screen. The audio comes out of the TV as well, but no image. 

7 REPLIES 7
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Samsung Moderator
Samsung Moderator

Re: Connecting windows laptop to TV wireless; only mouse is visible in TV

Odd.  Are you getting any error messages when you attempt to connect?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Asteroid

Re: Connecting windows laptop to TV wireless; only mouse is visible in TV

No, just like that :@SamsungJam20200807_181317.jpg

 

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Samsung Moderator
Samsung Moderator

Re: Connecting windows laptop to TV wireless; only mouse is visible in TV

Which software version is running on the television currently?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Asteroid

Re: Connecting windows laptop to TV wireless; only mouse is visible in TV

Current version: 1361

Software version: T-MSMAKUC-1361.0, B0970101/070104, BT-S 

 

Model Code: QN75Q90RAFXZA

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Samsung Moderator
Samsung Moderator

Re: Connecting windows laptop to TV wireless; only mouse is visible in TV

Do you have the TV set up as a second screen or try to make it the main display? 


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Asteroid

Re: Connecting windows laptop to TV wireless; only mouse is visible in TV

I tried all, duplicate, extend, and 2nd screen only. Nothing seems to work . 

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Samsung Moderator
Samsung Moderator

Re: Connecting windows laptop to TV wireless; only mouse is visible in TV

Have you tried all of the following from the link below? 

https://www.samsung.com/us/support/answer/ANS00062585/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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