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Curved QLED TV keeps rebooting

(Topic created on: 7/12/20 10:38 PM)
userZe8Zok8JKv
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Qled and Frame

I Bought a QN65Q7CDMF at Costco in January 2018 for $2300 and now it is starting to reboot and turn on and off by itself. Could you please let me know is what is the fix for this?.

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SamsungCaleb
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Qled and Frame

Can you send me a private message with your full serial number? 


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SamsungCaleb
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Qled and Frame

I'm sorry to hear that, do you by chance have the TV plugged into a surge protector? Also does this occur if the batteries are out of the remote? 


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userZe8Zok8JKv
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Qled and Frame

TV is not plugged into a surge protector. i see the TV rebooting with out battteries also.

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Qled and Frame

Can you send me a private message with your full serial number? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userZe8Zok8JKv
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Qled and Frame

I sent you the TV serial number.

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