Original topic:

Defective

(Topic created: 4 weeks ago)
userk8MfDfIzIV
Constellation
Options
Qled and Frame

The entire side edges of my QLED TV is separated from the backlit part of the frame and looks like it could fall off at any moment. I bought this TV new in 2017. I just called them for help and I was told all they would do is "call in a repair" for me (because the 1 year warranty expired in 2018), but I would have to "shoulder the cost". Imagine this!
They would call a tv repairman for me?  Gee, thanks! No parts, no labor, nothing; basically "get lost". I have only ever purchased Samsung tv’s and currently have 4 Samsung TVs, from 45"- 82”. Apparently customer loyalty and retention means NOTHING to them. I will not be replacing this TV with another Samsung when the screen cracks or falls off the rest of the way. I will NEVER BUY SAMSUNG again knowing what I know now, and I will warn everyone I know to do the same.

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