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Digital TV Reception Issue

(Topic created on: 5/1/20 12:18 PM)
userIo0mIBYQrz
Constellation
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Qled and Frame

Hi - we live in the UK & just bought a QLED60R. It has twin F connection input in the rear.

 

I have attached both from our dish but can only measure the strength on the 'main' connection, not the 'sub' - reason for worrying that this might be broken as we set it up, searched channels ok but don't get any channel info up for a lot of channels till we select the channel & we are unable to plan forward in the guide as there is no info.

 

We had SKY before & both f-types had great signal strength. 

 

I can see in the manual an option for 'dual' input but its greyed out in the tv menu.

 

I'd ask samsung for a hand but there is no online help due to the lock down.

 

Cheers for the help!!

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SamsungAl
Samsung Moderator
Samsung Moderator
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Qled and Frame

This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  Thanks!


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