Original topic:

Disable «Check Device Power» message

(Topic created: 08-17-2021 06:50 AM)
usersjNq2rEYkY
Constellation
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Qled and Frame

How do I disable the annoying «Check Device Power» message that keeps reappearing on the Samsung Frame 2021 screen, when external devices like PS4 and Apple TV 4K is not powered on? 

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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Qled and Frame

Hello  I apologize for any frustration this has caused. You will want to may sure you have the most recent software update on the television and for this situation you may want to turn the auto- detect off. You can click on this link for further instructions on how to perform that action: Auto-Detect. Please let me know if I can be of any additional assistance. 


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usersjNq2rEYkY
Constellation
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Qled and Frame

Thanks, but that did not work. My current sw version is 1506. I followed the instructions with the smart remote (TV source).  The «Check Device Power» is  still appearing.

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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Qled and Frame

I do apologize your still having this issue. Can you provide me the full model code of your television?


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usersjNq2rEYkY
Constellation
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Qled and Frame

Model Code: QE65LS03AAUXXC

C4AE2E5E-CD4F-4DAB-AAD7-2AF94835585E.jpeg

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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Qled and Frame

Thank you for this information. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry
 


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