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Easy Q: does The Frame 55" 2020 model have a protective film which I should remove?

(Topic created: 05-27-2020 04:10 PM)
userKukoMhBAcE
Cosmic Ray
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Qled and Frame

New Samgung TV owner here. First TV since 2004...

 

Does the 2020 'The Frame' 55" model TV have a protective film which I should remove? The outer dark metal trim had obviously removable film, but I cannot tell if the surface of the screen itself has a plastic film I should remove. Anyone have a definitive answer?

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SamsungLou
Samsung Moderator
Samsung Moderator
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Qled and Frame

There is no film over the screen on these televisions, There usually is a cling wrap film on the framing around the screen


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SamsungGill
Samsung Moderator
Samsung Moderator
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Qled and Frame

You should only remove the film that was easily removable when you unpackaged the television.

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userKukoMhBAcE
Cosmic Ray
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Qled and Frame

Right... so, from anyone's hands-on experience, *is* there an easily removable film? In my experience with consumer-electronics it is unfortunately often the case that film designed to be removed is not obviously presented as such.

userGDb8qSMqaK
Constellation
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Qled and Frame

Sorry for bringing this back to life, but can you please confirm if the 2020 version of the frame has or does not have a screen protector that needs to be peeled off.

userq8kUhxtzRQ
Astronaut
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Qled and Frame

SAMSUNG!!!! Hello Anyone There?  Please answer this question already.  This is poor customer service

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SamsungLou
Samsung Moderator
Samsung Moderator
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Qled and Frame

There is no film over the screen on these televisions, There usually is a cling wrap film on the framing around the screen


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userKukoMhBAcE
Cosmic Ray
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Qled and Frame

I never received any clarification from Samsung, but I bought through Crutchfield - I asked Crutchfield about this and they confidently shared that there seems to be no film as they had no case notes about it for the 2020 Frame.

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