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Original topic:

Flashing on and off ThE frame on screen

(Topic created: 06-26-2020 03:25 PM)
userQMkRJzogvP
Constellation
Options
Qled and Frame

Just received 2020 frame 43   Was fine 

but now unresponsive 

just keeps flashing ' the frame ' in words all the time   On and off 

what's that about ??

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SamsungGill
Samsung Moderator
Samsung Moderator
Options
Qled and Frame

Have you tried unplugging the unit for 10 minutes? Does this occur on all sources and inputs? Does it occur if you disconnect all accessories? 

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usernQIBYKBA1v
Constellation
Options
Qled and Frame

I have the same issue. Yes, I unplugged for 10 min. I have no accessories connected. Sources and inputs aren't applicable since we can't get past the screen flashing "The Frame." 

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Solution
userQMkRJzogvP
Constellation
Options
Qled and Frame

We just unplugged  completely 

took the mains out the back as well

and then it came back on again 

no problems since although not using it much just now 

 

also we reinstalled it on our app 

 

may have helped 

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