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Original topic:

Frame 2019 Motion Detector Not Working

(Topic created on: 5/11/19 12:25 AM)
userX24RMN4lL5
Constellation
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Qled and Frame
I got the 2019 Frame TV recently and the motion detector doesn't seem to be working properly. When it is in Art Mode, the motion detector is able to keep the TV on by detecting motion, but when it's asleep it won't turn the TV back on. When it puts itself to sleep and I make some motion, I can hear the OneConnect box click like it's turning something on but the panel itself doesn't turn on. Did anyone else experience something like this with previous models or any TV which has a motion detector?

1 Solution


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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Qled and Frame

To everyone experiencing this, there is great news. For this issue, Samsung has released the new software version: 1312.2 version. 

 

Please keep us posted.

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74 Replies
userVbCXxXKt3X
Constellation
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Qled and Frame

I have the exact same probleem with my new Frame 2019. Art mode stays on when someone is in the room, but it does't wakeup after the tv has entererd sleep mode.

userIA41emM9Rj
Asteroid
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Qled and Frame

Same problem here with a 2019 Frame TV. It turned on one or twice by sensing motion but that's it. Still not working as expected.

useryzPSgD0UqI
Astronaut
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Qled and Frame

Same problem here. Have you figured it out?

Jstan
Constellation
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Qled and Frame
We're experiencing the same issue. It stays on when we're moving, but once it is off the motion control does not turn the art mode back on.
user0AQ17VDHY2
Constellation
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Qled and Frame

It seems to be a global problem. I have the German model from The Frame 2019 in 55" and also with me the motion sensor does not turn the Art Mode on by detecting motion.

Anonymous
Not applicable
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Qled and Frame

Same issue here. I contacted Samsung support and after several extended periods on hold, I was told that the TV was not designed to have the motion sensors wake the display in Art Mode. The reason given was they were preventing burn in and excessive power consumption. I noted to the representative that manuals and marketing materials all reference the ability of the motion sensors to turn the TV back on in Art Mode. It seems to me that the entire purpose of this premium price TV is for it to be on in Art Mode most of the time.

 

Major disconnect at Samsung on this one and a major disappointment for me.

uservVebNOb1OF
Constellation
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Qled and Frame

Either Samsung Support has got it wrong, or Samsung is seriously misleading its customers. Like you say, this is how it is advertised. On the (Dutch) Samsung site it unambiguously describes the following key feature:

 

Notices your presence

Motion sensor

When you leave, the screen switches off to save energy. When you are near, the motion sensor notices your presence and the screen switches on. This way you can optimally enjoy your favorite art.

 

https://www.samsung.com/nl/tvs/the-frame/art-mode/

userNnmeveR8dp
Constellation
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Qled and Frame

Same problem. I have a lot of guest who sit in room to read. Bought tv so they do not have to look at black hole. Turns off but does not go back on. Not what I was led to believe. 

userQikwGNTgUB
Constellation
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Qled and Frame

Same problem here-- on my 2019 65" frame, cannot get Art Mode to turn itself back on once it turns itself off due to Motion Sensor or Night Mode.  This is really annoying, and definitely not how the feature was advertised.