Original topic:

Frame 55" dreaded intermittent black screen with cable box

(Topic created: 09-09-2021 12:45 PM)
challeste
Constellation
Options
Qled and Frame

Purchased a 55" frame and when watching cable, we lost vidoe & audio. I've unplugged, checked firmware, factory reset, changed HDMI cables... but all apps work perfectly!

How can I get this resolved? My husband may throw it out a 19 story window

 

help!

 

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1 Reply
SamsungLou
Samsung Moderator
Samsung Moderator
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Qled and Frame

I will be happy to look in to your case. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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