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Original topic:

Frame TV: How to enter PIN in settings with smart remote?

(Topic created: 08-22-2021 10:17 AM)
userwdQzNQAeax
Constellation
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Qled and Frame

2021 Frame TV: in Settings I cannot find a way to enter the PIN (0000) because the remote supplied with the TV has no numeric keypad.  The settings screen does not allow on-screen numeric entry.   How can I enter the PIN?  I need to factory reset the TV.

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Solution
userwdQzNQAeax
Constellation
Options
Qled and Frame

Found the answer: it is not possible to enter the PIN with the smart remote.   Samsung's quality test team missed this defect and there is presently no ETA on a fix.  

Workaround:  use another Samsung compatible remote that has a keypad.   If necessary, find a universal remote and program it to work with the TV.

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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Qled and Frame

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