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Frame TV: How to enter PIN in settings with smart remote?

(Topic created: 08-22-2021 06:38 AM)
userwdQzNQAeax
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Qled and Frame

2021 Frame TV: in Settings I cannot find a way to enter the PIN (0000) because the remote supplied with the TV has no numeric keypad.  The settings screen does not allow on-screen numeric entry.   How can I enter the PIN?  I need to factory reset the TV.

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userwdQzNQAeax
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Found the answer: it is not possible to enter the PIN with the smart remote.   Samsung's quality test team missed this defect and there is presently no ETA on a fix.  

Workaround:  use another Samsung compatible remote that has a keypad.   If necessary, find a universal remote and program it to work with the TV.

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Solution
userwdQzNQAeax
Constellation
Options
Qled and Frame

Found the answer: it is not possible to enter the PIN with the smart remote.   Samsung's quality test team missed this defect and there is presently no ETA on a fix.  

Workaround:  use another Samsung compatible remote that has a keypad.   If necessary, find a universal remote and program it to work with the TV.

View solution in context

SamsungStephanie
Samsung Moderator
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RRTodd99
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How is using "another Samsung compatible remote that has a keypad" a valid resolution? Do I have to go out and buy another remote control?

I too have the problem where the TV turns off during ART Mode. It's been suggested that I reset the TV to factory conditions. Fair enough. But I can't reset the TV because I can't enter the default "0000" password on the reset screen. 

Is there going to be software update to fix the problem?

 

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RRTodd99
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Ok, managed to use my Samsung phone as a remote control to enter the default "0000" password. But after resetting the TV it still turns off by itself! **bleep**


Edit: after looking around I found that it could be the Night Mode that was turning the TV off so quickly. Seems rather flaky but it appears to be working ... for now🤔

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