Frame TV issues connecting to network after adding it to SmartThings app on phone

[dmtolodz]

When we first got our Frame TV and I installed the SmartThings app on my phone, every time we would turn on the TV, the TV would fail to connect to the internet. We would soft reset the TV, and then it would work fine, but we had to do it EVERY TIME we wanted to watch it. We did a factory reset and that seemed to solve the issue. However, a few weeks later when I added the TV back to the SmartThings app in order to upload some art, the issue came back. I'm wondering if anyone else has had this issue and found a resolution?  

[SamsungGill]

Please go to Settings>Support and provide the full model code and current software version so that we can look into this for you.

[dmtolodz]

Sure! The model code is QN50LS03TAFXZA and the current software version is T-NKMAKUC-1460.9,BT-S

[SamsungCaleb]

Your software is up to date, once you turn the TV if you wait for a few minutes does it ever connected to the TV? 

[dmtolodz]

Yes, our software is up to date, and the only way to get it to reconnect is to unplug it or do a soft reset (hold power button down to turn on).

[SamsungCaleb]

How long have you had this TV? 

[dmtolodz]

We purchased it in November.

[SamsungTam]

Please feel free to send me a private message with your full serial number. I would love to look into this further for you. http://bit.ly/2tCGnGK

[userRjIsFBOB52]

Was this ever resolved, my TV has the same issue. 

[user0j3m8yKrgd]

Had the same problem.. Was using the router provided by AT&T... Added a new router (bridge)... No problems since