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Astronaut

Frame TV night mode stopped working

I have owned my Frame TV for about 3 weeks. I have it set for night mode so at night the the screen goes dark and no art displays. Two nights ago it just stopped working. My home has an open floor plan and the art has been glowing throughout the entire night lighting up the entire great room/dining room/kitchen. I have spent hours online trying to trouble shooting this problem. Samsung or community, can you help? 

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Community Manager
Community Manager

Re: Frame TV night mode stopped working

Hello! If there's any light within the room, it could be causing the television to not power off as it's sensor is reading it.

 

Is there anything within the environment that could be illuminating the sensor? 

 

https://www.samsung.com/us/support/answer/ANS00076727/

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