Good morning
having had this issue and been on voice and video calls with Samsung for 2 weeks I can deliver the bad but no doubt surprising news. The 32inch 'the frame' does not have a sensor that allows the art to come on and off by motion...
... I can hear you thinking.. hang on.. that cannot be true! You probably were sold the idea that it does, didn't see any marketing to say it doesn't and maybe like me feel a tad 'miss sold'
we purchased our 32inch for the bedroom from John Lewis and having got it home noticed the art mode was not switching on and off by motion. I first called Samsung in October 2020 to ask how to fix this.. 4 Samsung representatives and multiple calls later over nearly 2 weeks (and yes they knew it was a 32inch) I got told ... oh we are very sorry, the 32inch does not have the same sensors as the other sizes. Funny that, as they had on each call tried to fix my issue... Samsung should be ashamed at not just miss selling and poor training (the John Lewis sales assistant also the Samsung specialist) but also absolutely shocking after sales service. Rant over.. we are putting our thoughts to Samsung in writing .. although based on their response to us so far we don't expect to get anything back anytime soon. I have the log of calls on my phone showing the wasted hours on this subject.
