Original topic:

FreeSat disappears from menu

(Topic created on: 1/21/21 5:38 AM)
uservyQ08SoLgi
Astronaut
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Qled and Frame

HI,

Can anyone help? Despite having QE49Q6FN for 2yrs, I finally decided to try using the Freesat rather than my set top box. Having plugged the cable in and tuned everything, it worked a treat! I even manged to record/playback shows. All good and very happy.

2 weeks later the "FreeSat Live TV" app that appears on the menu has disappeared!!???? The "Broadcasting" option in the settings is now "greyed out". This did happen when I first installed it, but it came back. This time it hasn't 3-4 days later.

What has happened? How do I get the "Live TV" app back?

Strangely - my parents just purchased a TU8500 and experienced the same!

Any help would be appreciated!

Thanks :)

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SamsungBri
Samsung Moderator
Samsung Moderator
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Qled and Frame

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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