I love everything else about my new Samsung QN65Q7FNAF 65" Smart TV, EXCEPT I have one major problem:
I’m getting NO SOUND on about 33% of my Smart Hub “DirecTV NOW” channels.
For example, no sound on these channels:
Hallmark, Animal Planet, WeatherCH, Olympic, A&E, and many more.
What’s very strange is that I’m getting sound on only 1 of my 4 Local Channels (zip=31522):
ABC/WJXX: Good Sound
CBS/WJAX: NO SOUND
FOX/WFOX: NO SOUND
NBC/WTLV: NO SOUND
No Sound on CBS is very painful; I look so fwd to watching The Masters in April that is on CBS.
Fortunately, I am getting sound on all the ESPN’s and The Golf Channel.
This problem occurs if I’m on TV SPEAKERS or HDMI(ARC) to my H.T.
I have another TV in the house with a ROKU PREMIERE+ connected to the same DirecTV NOW account, and ALL THE CHANNELS HAVE GOOD SOUND. NO PROBLEMS, so it’s definitely a problem with my Samsung Smart TV app.
Samsung, PLEASE investigate and fix this for me. It’s terrible!
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SMART TV: QN65Q7FNAF 65" (rec. 1-22-19)
...Support screen says: Current version: 1153 (no update needed)
DIRECTV NOW: Subscribed 1-16-19 “GO-BIG” Plan (105+ch)
...The DirecTV Apps says: updated 12-21-18, version: 1.10.2
No, this NO SOUND problem on many DirecTV NOW app channels occurs **ONLY** with the DirecTV NOW Samsung TV app. I tried to Reinstall this app, but that didn't help - it still says: updated 12-21-18, version: 1.10.2.
As I said above, I run the same DirecTV NOW logon on a smaller Visio TV in the living room which is connected through a ROKO PREMIERE+ streamer. ALL DirecTV NOW channels' sound is Perfect when going through the ROKU.
This problem is most definitely a problem with the DirecTV NOW app installed on my 2018 65" Samsung Q7F TV.
BTW, I chatted with a DirecTV NOW CustSvc rep 2 days ago, and she said DirecTV NOW is aware of the problem and working on a fix that will be sent to Samsung for install on Samsung Smart TV's. When, she couldn't say.
If you would, please check on this and confirm that between Samsung & DirecTV NOW, this very bad problem will be fixed soon. Thank you.