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Original topic:

Home button stopped working

(Topic created: 09-18-2020 12:53 PM)
userWA5QT1vMY0
Astronaut
Options
Qled and Frame

I have a The Frame 2019 and now suddenly the home button stopped working. 
All the other buttons work but not the home button. 
This makes it impossible to access any settings or change source.

Please advise

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1 Solution


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Solution
SamsungLarry
Community Manager
Community Manager
Options
Qled and Frame

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01202543/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message or call 1-800-SAMSUNG directly to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Solution
SamsungLarry
Community Manager
Community Manager
Options
Qled and Frame

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01202543/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message or call 1-800-SAMSUNG directly to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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ClevelandJoe
Astronaut
Options
Qled and Frame

I know this is a year later, but I have recently experienced the same exact issue with my QLED and after an hour of pressing difference buttons and turning off and on the tv, I found a solution.

 

With your TV on, press and hold the remote's power button for at least 5 seconds. You will hear the tv click and turn off, and then you will see a Samsung QLED symbol appear for roughly 2 seconds before disappearing. The TV can then be turned back on and, in my case, the home button will work again.

userEHIjHgt0ry
Constellation
Options
Qled and Frame
Thanks! Does anyone know why it happened in the first place?,/
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Jack12
Astronaut
Options
Qled and Frame
This worked..Thanks for posting
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userJDMUcHKc4p
Astronaut
Options
Qled and Frame

thank you for your advice, it worked for me too.

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