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dmcghan
Asteroid

Home menu opens on wake and doesn't go away

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I have a 2019 Frame TV that's hooked up to an Apple TV. If the TV is in sleep mode and I press a button on the Apple TV remote, the TV wakes up correctly. However, it displays the home menu at the bottom of the screen. Here's an example:

 

IMG_6945.jpg

 

This menu has to be dismissed using the Samsung remote control. If the Samsung remote control had support for Siri, I would just use that, but it doesn't so I have to use two remotes which is annoying.

 

Does anyone know if there's a setting to change this behavior? If not, maybe Samsung could apply an update that prevents the menu from appearing if the TV is awakened by an external video source? 

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dmcghan
Asteroid

Re: Home menu opens on wake and doesn't go away

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Solution (I wasn't able to add any new posts, so I'll add this here):

 

Go to Settings > General > Smart Features and disable the Autorun Smart Hub setting.

***

 

Thanks for taking a look! It's model number: QN65LS03RAFXZA

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12 REPLIES 12
Samsung Moderator
Samsung Moderator

Re: Home menu opens on wake and doesn't go away

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Can you provide the model number of the TV and the firmware version of it?


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dmcghan
Asteroid

Re: Home menu opens on wake and doesn't go away

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***

Solution (I wasn't able to add any new posts, so I'll add this here):

 

Go to Settings > General > Smart Features and disable the Autorun Smart Hub setting.

***

 

Thanks for taking a look! It's model number: QN65LS03RAFXZA

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dmcghan
Asteroid

Re: Home menu opens on wake and doesn't go away

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Sorry, the firmware version is 1210.

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user1VB15y6fb1
Constellation

Re: Home menu opens on wake and doesn't go away

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Thank you so much

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Samsung_l5yz5my
Astronaut

It's not Samsung its atoseba

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It's not Samsung its atoseba

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Samsung Moderator
Samsung Moderator

Re: It's not Samsung its atoseba

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It looks like this is a Canada model TV. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  Thanks!


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dmcghan
Asteroid

Re: It's not Samsung its atoseba

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The model I provided was what was printed on the box. However, I looked up the model in the settings and found that it's the US version:

IMG_2098.jpg

 

I'll update the model number in all of my posts.

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Samsung Moderator
Samsung Moderator

Re: It's not Samsung its atoseba

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Thank you for providing this image for me. Just to make sure, when you wake up your TV with the TV remote; Does MENU appear as well?


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dmcghan
Asteroid

Re: It's not Samsung its atoseba

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Yes, it does. 

 

I should say that I own three other Samsung TVs. Two are about 5 years old and one is about 1 year old. None of the other TVs are as nice as The Frame, but they don't have this issue. If I wake them with the Apple TV remote (they all have Apple TV), then it just goes right into Apple TV without showing me an input selection or another menu.

 

I think this may be something that Samsung overlooked, but it should be fixable with a software update.

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