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Horizontal Black Line on 82" QLED

(Topic created on: 11/17/20 2:39 PM)
user7KxyvIoyw4
Constellation
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Qled and Frame

Can someone help if you had the same horizontal black line across the bottom half of the screen? When the screen goes black, two green dots are also visible on the left side of the screen. I had this tv less than a year. Model No. QN82Q6DRAF

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Qled and Frame

I'm sorry to hear that, does this occur on all sources and during the picture test? If this does then this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Qled and Frame

I'm sorry to hear that, does this occur on all sources and during the picture test? If this does then this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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userqsSoIhBsBN
Astronaut
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Qled and Frame

I have noticed similar lines on my TV

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SamsungTam
Samsung Moderator
Samsung Moderator
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Qled and Frame

Can you provide pictures of the symptoms? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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