I have a 2018, QN55Q7F, and the bottom 10% of my screen has a horizontal line across and everything below it is blurry. This first line ocurred about a month ago. Then this week the line moved up the screen and is covering about 20% of the screen.
Following other posts so I checked the software and its updated. I made sure TV was not connected to surge protector. I did the on screen self-diagnosis and all three picture tests failed. I put in a call to Samsung support and have not heard back.
TV cost me $1500 new and I am extremely disappointed to even have to deal with this. I have three other samsung TV's in my home...one as old as 10years old and never had such a prblem. I have a been a fan of samsung quality but now beginning to have doubts. Even though I am out of warranty I hope they stand by their product and assist with the repair...otherwise, no more samsung for me. I am assuming by now with all of the compliants I have read about this particular known manufacturing defect that Samsung does the right thing in this instance.
Does Samsung support actually monitor these posts? I still have not been contacted...reached out via phone and this community page and no response from Samsung...definitely not a happy customer.
And a customer support person over Chat basically just advised me that they do not stand by their products and won't cover the issues even though its a known issue. Will never buy another Samsung product again based on this response.
Can you send me a private message with your full model and serial number?