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Constellation

Re: PLEASE ASSIST : Horizontal line near bottom of my Samsung 4K QLED Curved TV

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I am having the same isue with my UN43NU6900B. Now there appears to be a horizontal line as well. I have checked in multiple sources (Youtube Television, Amazon Prime, Netflix...) and it is the same for all.

 

 

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Samsung Moderator
Samsung Moderator

Re: PLEASE ASSIST : Horizontal line near bottom of my Samsung 4K QLED Curved TV

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@user7QKYawOplq    We are sorry to hear about this. Please send the serial number, along with pictures of the screen symptom, to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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HELLO I RECENTLY PURCHASED MY TV 1 month ago and 1 week ago a line across the bottom of the screen Apperar and won’t go away samsung curve 55 inch 

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Samsung Moderator
Samsung Moderator

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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@userh2jaac5cjg Does it occur on all sources and inputs? Have you tried a factory reset?

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Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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I too am having the same issue with my Q7 55".  It started this afternoon (11/18/2018).  The line appears about 1 foot from the bottom of the screen and everything below it has a blur as if the picture is showing double with a 1/4" offset overlayed.  I have tried resetting everything and different inputs (inernet and over the air broadcast).  All are affected the same way.  Any assistance would be great.

 

thank you,

-Dan

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Samsung Moderator
Samsung Moderator

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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@Dan_M Hello Dan, please provide the current software version. Is the device in Home Usage mode?

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Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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It is in home usage mode adn NOT retail.  The software/firmware version is: 1250

 

Additional Details:

 

Model Code: QN55Q7FAM

Sw: T-KTMAKUC-1250.5, BT-S

 

S/N available per request.  We do have the Best Buy extended warranty however given its within the first year of life, I figured it was better to contact Samsung first.  Should I request service via the TV?

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Anonymous
Not applicable

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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You can set up service with us directly. Please drop a private message here https://bit.ly/2mQxylV with the following: 

Serial number

Full Name

Physical address

Email address

Best contact phone number

Alternative phone number (If available)

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Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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I am having the same horizontal line near bottom of screen. 

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Samsung Moderator
Samsung Moderator

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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@userVshyW5KTYQ Does this happen on all sources and the picture test?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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