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Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Unplugged or just off via Power Button?

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Community Manager
Community Manager

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Thank you for the information @Mike wolfe, if the problem returns could you do me a favor and run a picture test on the TV and let us know the results?


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Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Problem returned today

Ran picture test

Problem was prevalent in all 3 picture test modes

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Samsung Moderator
Samsung Moderator

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Please get that to us as soon as you can.  


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Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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I have the same problem and the tv is only a week old. (Q9FN)
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Samsung Moderator
Samsung Moderator

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Could you send us a private message with your model and serial number? http://bit.ly/2ihPL97


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Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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sure

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Astronaut

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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I totally feel your pain. I too have the UN82MU8000. The most Ive spent on a TV because they rave they are the BEST. I also came from Vizio which all them have no issues like this or any issues at all. I've only been using my 82" for a few months and I have the same lines that you describe on all inputs. It's very disappointing to see that this seems to be a common issue for such an expensive product. I would like to know though how did they resolve your issue, or did they?

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Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Mine broke 7 days before the warranty expired. Q7F.

Tech came and replaced the panel. He said it was not that common.  

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Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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I’m not sure why to do. I have a q7f 55” that I got a year ago and it just has this happen today. By warranty expired.  I also bought a q9fn75” about a month ago and have 15 days left with Best Buy to return it. Is the out of warranty tv I have serviceable?  Because this is bull if it isn’t. 

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