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Samsung Moderator
Samsung Moderator

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Are you still needing assistance?  


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Mike wolfe
Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Have a Mod QN75Q8CAM, Serial 06DN3CAJ500374Y Curved Screen 75" QLED tv

Today problem started

Bottom 2 inches of secrren bounces up & down

I.E. when watching the FOX channel the scroll at the bottom is cut in half for about 2 seconds then widens to normal

This is happening continuously about every couple of seconds

The area is partially shaded (darker) than the rest of the screen as well
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Mike wolfe
Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Had TV Off for about one hour while walking. Now problem seems to be gone
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user2iVLLFtHiA
Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Unplugged or just off via Power Button?

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Samsung Moderator
Samsung Moderator

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Thank you for the information @Mike wolfe, if the problem returns could you do me a favor and run a picture test on the TV and let us know the results?

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Mike wolfe
Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Problem returned today

Ran picture test

Problem was prevalent in all 3 picture test modes

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Samsung Moderator
Samsung Moderator

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Please get that to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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JuNiTo79
Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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I have the same problem and the tv is only a week old. (Q9FN)
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Samsung Moderator
Samsung Moderator

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Could you send us a private message with your model and serial number? http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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JuNiTo79
Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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sure

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