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Samsung Moderator
Samsung Moderator

Re: PLEASE ASSIST : Horizontal line near bottom of my Samsung 4K QLED Curved TV

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This appears to be an international model. We only support US models here, so to receive assistance with your device, please visit: this link. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userdzMDO5rPxn
Astronaut

Re: PLEASE ASSIST : Horizontal line near bottom of my Samsung 4K QLED Curved TV

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I am having the same issue

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Kravik
Constellation

Re: PLEASE ASSIST : Horizontal line near bottom of my Samsung 4K QLED Curved TV

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There is no fix. It is a physical error with the screen. 

Just had mine serviced.. (And got a new paenel with a dead pixel. Smiley Sad .. )

At least they "tried" .. 


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Silverspoon
Constellation

Re: PLEASE ASSIST : Horizontal line near bottom of my Samsung 4K QLED Curved TV

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My Q7 also has this issue.  It just started in the middle of a tv show.  All inputs are affected.  What do I need to do to warranty it out asap?

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Samsung Moderator
Samsung Moderator

Re: PLEASE ASSIST : Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Send us a private message: http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user2iVLLFtHiA
Constellation

Re: PLEASE ASSIST : Horizontal line near bottom of my Samsung 4K QLED Curved TV

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I am also, having the same Issue any help me for as well?? I’ve only had my TV for 5 months 

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uservw58lGA2jI
Constellation

Re: PLEASE ASSIST : Horizontal line near bottom of my Samsung 4K QLED Curved TV

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same thing for me on same tv model and size...two days before warranty ran out. Getting a whole new panel.

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userh2jaac5cjg
Astronaut

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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HELLO I RECENTLY PURCHASED MY TV 1 month ago and 1 week ago a line across the bottom of the screen Apperar and won’t go away samsung curve 55 inch 

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Samsung Moderator
Samsung Moderator

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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@userh2jaac5cjg Does it occur on all sources and inputs? Have you tried a factory reset?

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Dan_M
Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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I too am having the same issue with my Q7 55".  It started this afternoon (11/18/2018).  The line appears about 1 foot from the bottom of the screen and everything below it has a blur as if the picture is showing double with a 1/4" offset overlayed.  I have tried resetting everything and different inputs (inernet and over the air broadcast).  All are affected the same way.  Any assistance would be great.

 

thank you,

-Dan

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