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Samsung Moderator
Samsung Moderator

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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@Dan_M Hello Dan, please provide the current software version. Is the device in Home Usage mode?

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Dan_M
Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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It is in home usage mode adn NOT retail.  The software/firmware version is: 1250

 

Additional Details:

 

Model Code: QN55Q7FAM

Sw: T-KTMAKUC-1250.5, BT-S

 

S/N available per request.  We do have the Best Buy extended warranty however given its within the first year of life, I figured it was better to contact Samsung first.  Should I request service via the TV?

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Samsung Moderator
Samsung Moderator

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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You can set up service with us directly. Please drop a private message here https://bit.ly/2mQxylV with the following: 

Serial number

Full Name

Physical address

Email address

Best contact phone number

Alternative phone number (If available)

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userVshyW5KTYQ
Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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I am having the same horizontal line near bottom of screen. 

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Samsung Moderator
Samsung Moderator

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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@userVshyW5KTYQ Does this happen on all sources and the picture test?

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Kravik
Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Again: This is a known hardware issue! They fix it on innsuranse ... 

NOTHING YOU CAN DO IN SOFTWARE to fix this.. 


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userlFIjAKWnzQ
Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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I just started having the same problem on my Samsung UN82NU8000 Flat 82" 4K UHD 8 Series Smart LED TV (2018).

 

i have only had it for 3 months and now have a white horizontal across the bottom of the screen. Should have stuck with the Vizios but heard Samsung was supposed to be the best. What a waste of 3k on this tv. 

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Samsung Moderator
Samsung Moderator

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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@ userlFIjAKWnzQ So sorry to hear this. Let's look into this further for you. Can you drop a private message here: https://bit.ly/2mQxylV with the full serial number, software version and if the symptom appears on all sources and the picture test?

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usere89bQSr4jW
Astronaut

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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I have a line across my Samsung tv. Model# UN65js9000 software version T-Hkpakuc-1530.1,BT-g/s.    The line is a thin black line across the screen about 8 inches from the bottom. Thanks. Serial # is 03ud3cch100323k

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Samsung Moderator
Samsung Moderator

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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@usere89bQSr4jW: Are you seeing this across all sources?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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