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Anonymous
Not applicable

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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@ userlFIjAKWnzQ So sorry to hear this. Let's look into this further for you. Can you drop a private message here: https://bit.ly/2mQxylV with the full serial number, software version and if the symptom appears on all sources and the picture test?

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Astronaut

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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I have a line across my Samsung tv. Model# UN65js9000 software version T-Hkpakuc-1530.1,BT-g/s.    The line is a thin black line across the screen about 8 inches from the bottom. Thanks. Serial # is 03ud3cch100323k

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Samsung Moderator
Samsung Moderator

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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@usere89bQSr4jW: Are you seeing this across all sources?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Samsung Moderator
Samsung Moderator

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Are you still needing assistance?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Have a Mod QN75Q8CAM, Serial 06DN3CAJ500374Y Curved Screen 75" QLED tv

Today problem started

Bottom 2 inches of secrren bounces up & down

I.E. when watching the FOX channel the scroll at the bottom is cut in half for about 2 seconds then widens to normal

This is happening continuously about every couple of seconds

The area is partially shaded (darker) than the rest of the screen as well
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Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Had TV Off for about one hour while walking. Now problem seems to be gone
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Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Unplugged or just off via Power Button?

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Samsung Moderator
Samsung Moderator

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Thank you for the information @Mike wolfe, if the problem returns could you do me a favor and run a picture test on the TV and let us know the results?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Problem returned today

Ran picture test

Problem was prevalent in all 3 picture test modes

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Samsung Moderator
Samsung Moderator

Re: Horizontal line near bottom of my Samsung 4K QLED Curved TV

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Please get that to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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