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How do I delete photos from The Frame TV?

(Topic created: 03-03-2020 03:40 PM)
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useriCdj2itajP
Asteroid
Options
QLED and The Frame

I cannot find a way to delete photos from the frame tv, either on the smart things app or the tv itself. Help!

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userzZiw2TQQYR
Constellation
Options
QLED and The Frame

I just found out how to do it. While in the smartthings app, go to my collection. Where it says "photos on frame" look to the right. Press the arrow pointing to the right. Now select -remove photos-. Choose all the pictures you want to remove, then press remove.

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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame

Can I have your full model number to better assits you? 


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PixelSecurity
Astronaut
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QLED and The Frame

I have the same issue.  I have a Samsung Frame Series (43).  There is no model number in in the Information section of the Smart Things app, but my TV serial number is <hidden>.  Any assistance you can provide would be appreciated.

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MrLarry
Neutron Star
Options
QLED and The Frame

To find the model code from the tv, navigate to Settings. Next, select Support, and then select About TV. You can also find it on the back of the unit.




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useriCdj2itajP
Asteroid
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QLED and The Frame

Model - UN55LS03N

 

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Anonymous
Not applicable
Options
QLED and The Frame

In the new Smartthings APP, go to Ambient mode and Select Photo (if you have already updloaded a photo) You will see an option in the top right corner to Reset. This will remove the image.

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useriCdj2itajP
Asteroid
Options
QLED and The Frame

I don't seem to have ambient mode. I have art mode, and when an uploaded picture is selected there is no reset option. 

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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QLED and The Frame

Are you trying to delete photos you added? If they are pre-installed photos then you will be unable to install them.  


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useriCdj2itajP
Asteroid
Options
QLED and The Frame

These are photos that I've uploaded

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Solution
userzZiw2TQQYR
Constellation
Options
QLED and The Frame

I just found out how to do it. While in the smartthings app, go to my collection. Where it says "photos on frame" look to the right. Press the arrow pointing to the right. Now select -remove photos-. Choose all the pictures you want to remove, then press remove.