cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Cosmic Ray

How to clear used memory on The Frame 2020 ?

I checked the memory under the apps and it shows I have less than 100mb available (1%).  I don't have any personal photos on the tv, it's brand new (1-month usage). I also don't have any apps installed other than Youtube that didn't come with a TV. I was able to uninstall some apps like UFC but that's about it, the rest are locked.

 

I installed a few Ambient Screen savers (there is no way to manage or remove those either as far as I can tell). 

 

Is there a place where i can see what's using all 4gb of my memory? I assume this is the reason the tv has been glitchy lately.

 

Thanks for the help. 

26 REPLIES 26
Highlighted
Constellation

Re: How to clear used memory on The Frame 2020 ?

I have exactly the same problem. I talked to the German Samsung support and they confirmed me it's a firmware issue. The storage fills itself with Ambient and Art items but does not empty older items. Very dissapointing.

Reply
Loading...
Highlighted
Cosmic Ray

Re: How to clear used memory on The Frame 2020 ?

Did they have any solution other the resetting the tv to factory default?

Reply
Loading...
Highlighted
Constellation

Re: How to clear used memory on The Frame 2020 ?

I have the same issue and am wondering how long Samsung will take to get a firmware update to fix this. 

 

Reply
Loading...
Highlighted
Constellation

Re: How to clear used memory on The Frame 2020 ?

NoSmiley Frustrated

Reply
Loading...
Highlighted
Asteroid

Re: How to clear used memory on The Frame 2020 ?

Yes, same problem here. Have faulted it to Samsung. Could not help and upgraded issue to Tier 2. The Tier 2 tech rang and could not help. Said he would contact higher up and report back within 48 hours. That was 5 days ago and no reply.

 

Brand new television, this is a serious fault because the frame display was the main reason I purchased this television.

Reply
Loading...
Highlighted
Cosmic Ray

Re: How to clear used memory on The Frame 2020 ?

I, too, was less than 10% memory after 2 day when i bought my new 2020 55" frame a month or so ago.  I just updated the firmware today to 1301.  Hoping that helps with memory management.

Reply
Loading...
Highlighted
Constellation

Re: How to clear used memory on The Frame 2020 ?

@Rdrakea, Can you confirm if the firmware update helps with memory management?

 

This issue is preventing me from purchasing a 2020 Frame TV.

Reply
Loading...
Highlighted
Cosmic Ray

Re: How to clear used memory on The Frame 2020 ?

I can't - just installed it today.  After reboot from the update, i had 1% of free memory.  

 

I will say, there is no issue with using the TV and any apps, features.  It's just seeing the number that is a mental problem.  lol. 

Reply
Loading...
Highlighted
Constellation

Re: How to clear used memory on The Frame 2020 ?

Thanks @Rdrakea .  Can you reply again in a few days to see if your memory utilization improves?  

 

One of the other posts mentions a guy that could only install 4-6 apps before he ran out of space.  That seems very constricting.

 

Unfortunatly I tried to chat with Samsung Support and they couldn't even access this community forum and had no ideas of memory utilization problems.

Reply
Loading...