I have been trying to reset my 2020 Frame TV using the smart remote. However, when I get to the part where I need to enter the PIN code I am stuck. The "123" button does not bring up a keyboard or number selector. How does one do a reset?
Also, sometimes the reset menu item brings up a "not available" message. Sometimes power cycling the TV will make it active again.
There's a quick check to perform to figure out if it's your remote or your TV at fault. Remote is flashing but not responding.
Reset the remote
Check to see if the remote is sending an IR signal.
If you have a Smart Remote, try to pair it with the TV.
Press and hold Return and Play/Pause simultaneously for at least 3 seconds until a message appears on your TV indicating that the remote is now connected.
If the remote will not pair, get your phone out again (or another similar Bluetooth device) and navigate to its Bluetooth menu. (On many phones you can swipe down to open the navigation bar, then touch and hold the Bluetooth icon to open its menu.) Look for your TV on the list of available devices.
* Use the following link to find a list of service centers near you that can do the repair http://www.samsung.com/us/support/service/location
Thanks for the reply. I am sorry if I was not clear. The remote is paired and beaming IR without issue. I can power on/off the TV, cycle through menus, etc. fine. It is just that I cannot get past the Reset menu where a PIN code is required. There is no numerical entry or keyboard visible. Pusing the "123" button does nothing. I tried the remote reset as you suggested but that did not change the situation.
So, is there another way to reset this TV (short of the "remote reset" route that sounds time consuming).
Can you try the default pin 0000 to see if that works? If not then it needs to be serviced.
When accessing the reset menu, are you actively in the Smart Hub, or using one of the HDMI or OTA inputs? Some menu functions are not accessible from the Smart Hub services. Try changing to one of the other inputs, and see if this allows access to the reset PIN entry.
Thanks but I don't understand what you are asking. I am using the "smart remote" that came with the brand new TV. I don't know what the "smart hub" is and while I know how to switch inputs I don't see what this has to do with the keyboard/number selector not showing up.
The Smart Hub is where your television apps , such as Netflix, Prime Video, etc., are accessed. If you are in the apps, press Source to go to a different input. Different sources do not allow access to specific functions. You cannot reset the television from the Smart Hub.
Got it, thanks. I tried all of the other inputs available and saw the same behavior: reset requires a PIN code input which I cannot do with the remote (no keyboard or number selector appears).
Is there a reset button on the Connect One box? I have tried power cycling but this does not do anything (as I assume settings are in non-volatile memory).
Surely other users must try to access this reset function.