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I have horizontal lines appearing all over the tv about 4 to 5 Lines per inch from top to bottom

(Topic created on: 7/20/20 4:00 PM)
userHy4rz66eYZ
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I have a 2018 75inch Q7 serires QLED tv. From this morning, I started seeing horizontal lines all over the screen . Each line is continuous from left edge to right edge and the lines are uniformly located from top to bottom (about 4 lines per inch of screen).

 

I already tried factory reset and nothing changed and this across all inputs.

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SamsungCaleb
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So that I may look into this can you send me a private message with your full model and serial number? 


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SamsungTam
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Can you provide me with pictures of the symptoms you're experiencing? 


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userHy4rz66eYZ
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WhatsApp Image 2020-07-20 at 9.24.42 PM.jpegWhatsApp Image 2020-07-20 at 9.27.28 PM.jpeg

 

 

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SamsungCaleb
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My apologies could you provide a different image I am able to see the lines. 


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userHy4rz66eYZ
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Along with the lines, there is ghosting of text too..WhatsApp Image 2020-07-21 at 9.41.17 AM.jpeg

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SamsungCaleb
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Qled and Frame

So that I may look into this can you send me a private message with your full model and serial number? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userHy4rz66eYZ
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I have sent you a Private message with the details you asked

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SamsungCaleb
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Hey! Just wanted to reach out again I never received the details in a private message. Could you try sending it again? 


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userHy4rz66eYZ
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Just Sent it again. Please check and let me know. In case you dont see the message, can I email it 

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