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If it breaks, expect a traumatizing experience and no customer service

(Topic created: 03-03-2021 08:27 AM)
userphbmUugNgI
Constellation
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Qled and Frame

If it breaks, expect a traumatizing experience.

I bought a Samsung Frame TV, that after about 4 months of very little use.

In Dec, Customer serviceless. It took 8 days for a technician. On appt. day, nobody showed.

Called again. 1st appt. was Jan.18, 3 weeks after the TV broke.

They replaced boards, didn't fix the problem.

I got another appt. This time 7 to 10 days

No one came on the day of that appt.

Now Feb. Yet another appt. Ask for a supervisor. Told 24 hrs, took 5 days.

On appt. day, Told I’d have to pay if they came.

1 more appt. 18th of Feb. Told not fixable, I‘d get a new one from the store

Another call to Samsung, told within two days the problem would be resolved.

3 days pass, called again. Told 5 days and I’d have to send TV back.

4 days later, called again. 2 more days

5 days later, called again. No one knows anything. Another 2 days according to Robert.

Now March 3, still no resolution. Just broken appointments and broken promises.

This is Samsung customer service.

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SamsungLarry
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Community Manager
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Qled and Frame

I apologize for this. If you're experiencing this or similar symptoms please reach out to our support team directly via one of the following methods, as we would like to Gather additional information, and look at this from a case by case basis.  Please provide the full model code and the serial number of the device as well as your best contact phone number, name, email, and any ticket numbers you have.  
 
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4 Replies
MrsThang128
Nebula
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Qled and Frame
Wow
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userSobkcZf7l4
Constellation
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Qled and Frame

Having nearly the exact same experience. Bought new television on February 27th. Been without a television since March 15th. No answers. No service. No truths. I have no literal idea how their customer service could be any worse. How does Samsung get away with this? 

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SamsungLarry
Community Manager
Community Manager
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Qled and Frame

I apologize for this. If you're experiencing this or similar symptoms please reach out to our support team directly via one of the following methods, as we would like to Gather additional information, and look at this from a case by case basis.  Please provide the full model code and the serial number of the device as well as your best contact phone number, name, email, and any ticket numbers you have.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungLarry
Community Manager
Community Manager
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Qled and Frame

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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