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Internet Error - Forced to reboot TV every time I turn it on

(Topic created: 06-09-2021 11:03 PM)
Jessica11
Constellation
Options
Qled and Frame

I have a QLed TV that we bought back in September 2020. For the past 3 months, every time I turn on the TV and try to open any of the apps, a window pops up saying "Error: Unable to connect to the network". However, if I go in the network settings and try to reconnect the TV to the WiFi, it fails to even connect to any of my two routers. I've tried forgetting the network and reconnecting to it, but it also keeps failing. The only way I can have internet is if I reboot the TV by holding the power button. 

In short, for the TV to be connected to the internet, I have to reboot it EVERY TIME I turn it on. Besides that, it works just fine and has a stable connection to the routers.

My question is: how do I stop this from happening?

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SamsungTam
Samsung Moderator
Samsung Moderator
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Qled and Frame

I do apologize for the inconvenience this has caused. when holding the power button down does the unit show the tv logo upon turn on? 


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Jessica11
Constellation
Options
Qled and Frame

After about 5 seconds of holding the power button, it shows "QLed" on the screen, and then it goes to the home page 

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Qled and Frame

Can I have your full model number and current software version number? 


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Jessica11
Constellation
Options
Qled and Frame

The full model code is QN50Q60TAFXZA 

The current software version is 1460 (in the "About TV" section, it says "T-NKLAKUC-1460.9 , BT-S")

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Solution
SamsungLarry
Community Manager
Community Manager
Options
Qled and Frame

 I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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userdfpX8y1HDA
Cosmic Ray
Options
Qled and Frame
Our new QLED 65" just lost it's wi/fi ability as well 2 days ago. Does not even see networks anymore. However our Samsung Home Theater receiver has no problem. I'm wondering if it has anything to do with Samsung ending SmartThings Hub support.
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