Original topic:

Is customer service always this much of a joke?

(Topic created: a month ago)
userh1XPad7s88
Constellation
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Qled and Frame

Working with Samsung customer "service" has been like pulling teeth. My Q70A started making creaking and popping sounds about a month after purchase (perfect timing since I can't return to Best Buy after that time period).

Samsung sent out a tech who replaced all major parts but the problem still persisted, he encouraged us to reach out to Samsung to see about a replacement or a refund. Since then it's been a disaster, excuses after excuse about what WE need to do to make it happen. Being told, after we did all they said, a representative will be reaching out to coordinate a refund/replacement and crickets since then. 

 

Is this how it is with Samsung? 

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cchat9000
Galaxy
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Qled and Frame
I have had to ask for a supervisor to get through some issues
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