Working with Samsung customer "service" has been like pulling teeth. My Q70A started making creaking and popping sounds about a month after purchase (perfect timing since I can't return to Best Buy after that time period).
Samsung sent out a tech who replaced all major parts but the problem still persisted, he encouraged us to reach out to Samsung to see about a replacement or a refund. Since then it's been a disaster, excuses after excuse about what WE need to do to make it happen. Being told, after we did all they said, a representative will be reaching out to coordinate a refund/replacement and crickets since then.
Is this how it is with Samsung?