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user6Bkcp5MCBN
Asteroid

Is this screen issue normal? It gets distracting.

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The edges on the left, right, bottom, and top are darker than the rest of the screen.  An obvious square within the image, hope you can see what I mean.  It gets really distracting in some scenes when watching things or playing games.  Please help, thank you Smiley Happy.  This is a Q8FN tv.

90A3F3E5-1E4C-48E0-92A2-8CF53F09FBB4.jpeg

2D87F0A9-F363-4B5E-A0B1-E2D59205B7EF.jpeg

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Is this screen issue normal? It gets distracting.

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Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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6 REPLIES 6
Samsung_wpOZf1x
Astronaut

Re: Is this screen issue normal? It gets distracting.

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I think that's slight burn in, my note 8 started having that after like 6 months and I have rectangle that are solid and slight gradients throughout my phone

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user6Bkcp5MCBN
Asteroid

Re: Is this screen issue normal? It gets distracting.

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I don’t see why it would be burn in, it’s less than a month old and I usually watch movies so it’s never on the same image.

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Samsung Moderator
Samsung Moderator

Re: Is this screen issue normal? It gets distracting.

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@ user6Bkcp5MCBN Does this come up on all sources and the picture test? 

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user6Bkcp5MCBN
Asteroid

Re: Is this screen issue normal? It gets distracting.

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Happens on all sources I use and it’s only noticeable on the 2 out of the 3 image tests in the self diagnosis.

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Samsung Moderator
Samsung Moderator

Re: Is this screen issue normal? It gets distracting.

JUMP TO SOLUTION

Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
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user6Bkcp5MCBN
Asteroid

Re: Is this screen issue normal? It gets distracting.

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Thanks for the reply, PM sent.

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