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Just hit the year mark on QLED and have lines through the middle of the screen!?!

(Topic created on: 7/5/20 4:27 AM)
userfv2ZpiqsEV
Constellation
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Qled and Frame

I just hit the 12 month mark, woke up to turn on the TV for my son to watch cartoons, and there is lines across the bottom third of the TV and its very pixlated?! Ran the picture test and failed all three frames. What can I do?!

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SamsungTam
Samsung Moderator
Samsung Moderator
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Qled and Frame

Does it happen on all sources? Is it updated to the current software? If so we have completed all troubleshooting steps the unit would require service.  You can use the following link to find a local service center in the area to do the repair.  http://www.samsung.com/us/support/service/location.


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SamsungTam
Samsung Moderator
Samsung Moderator
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Qled and Frame

Can you provide me with your model number? 


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userfv2ZpiqsEV
Constellation
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Qled and Frame

5FEBA4FA-FC06-4DC3-9F5D-3C4F503ABEF7.jpeg

 

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Solution
SamsungTam
Samsung Moderator
Samsung Moderator
Options
Qled and Frame

Does it happen on all sources? Is it updated to the current software? If so we have completed all troubleshooting steps the unit would require service.  You can use the following link to find a local service center in the area to do the repair.  http://www.samsung.com/us/support/service/location.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in context